Refund policy

Returns and Refund Policy – Tohen

We hope you love your Tohen pieces, but if something’s not quite right, you’re welcome to return it within 14 days of receiving your order.

Tohen offers free exchanges based on the following conditions.

Returned garments must be in original condition unworn, unwashed, with all tags and hygiene seals securely attached.

Tohen reserves the right to refuse returns that do not comply with our policy or have not been authorised in advance.

Refunds

Refunds are eligible on full priced styles only.

Full priced items can be returned for a full refund, gift card or exchange.

If your return is eligible for a refund, you will be refunded back to your original payment method, less the return shipping fee and any original shipping fees. Once the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear in your account.’

If you are a registered Tohen customer, please log in to use the self-serve customer portal.

If you are a customer who chose to complete a guest checkout, please reach out to us at contact@tohen.com.au

Please note:

Return requests must be received within 14 days of delivery. Returns received outside this window will not be accepted.

A flat fee of AUD$10 will apply for all domestic returns.

A flat fee of AUD$35 will apply for International returns from EU, Asia and US

For other markets, the customer should arrange their own return shipping.

Original shipping costs, return shipping fees, and any duties or taxes paid are non-refundable.

We are not responsible for items lost in transit, so we recommend including tracking and insurance when returning your parcel.

If a shipment is refused by the customer, any original shipping fees, duties, and return costs will be deducted from the final refund.

Sale Items

All Tohen products sold with a discount of 40% or more, (price is 60% or less of the RRP) are non-returnable and all sales are final (not eligible for refund).